TERMS & CONDITIONS
APPOINTMENTS
Appointments are available in London postal areas SW2 - SW20, SE11, SE15, SE5, W6, W2, W8, W9, W10, W11, W12, W13, NW3, NW6, NW8,
Appointments are available between 9 am - 8 pm 7days a week. Appointments are available outside of these times by special arrangement.
Requests for appointments or further information can be made in any of the following ways, click on Book Online, email: hello@sensesmindandbody.com, WhatsApp, SMS, or call 07572800303.
APPOINTMENT ETIQUETTE
Therapists will arrive 10mins before appointment time to set up equipment. Please ensure that adequate lighting and space is provided for specified treatments.
Showering before massage treatments is appreciated.
Signed parental permission is required for any client under the age of 16
PRICES & POLICY
Prices quoted are for carrying out services within the postal areas stated above. For appointments outside of these postcodes, a surcharge of 20% will be applied.
A 20% surcharge is added-to services requested outside of our regular working hours and/or on Bank Holidays.
In the event that the therapist is left waiting outside for more than 15 minutes into the scheduled appointment time without prior notification. In that case, this will be treated as a cancellation, and the full treatment charge will apply.
If the therapist is ready to start the treatment and is left waiting for more than 15 minutes, the client will receive only the remaining time of the appointment. An extra charge will apply if you wish to add on time to have the full treatment, but that will be subject to the therapist’s availability.
A deposit of 50% is required to secure bookings for four or more people.
Please note that prices and services are subject to change without prior notification.
PAYMENT
All appointments are paid for in full at the time of booking. For online bookings, we accept credit/debit cards. If you would like to make a payment using a bank transfer
CANCELLATIONS
We operate a strict cancellation policy. 24hrs notice is required to cancel individual appointments. For spa parties and other group bookings, the cancellation notice is 48hrs. If appointments are cancelled outside of the notice period stated the client will be charged the full price of the treatment. Please note there is no cancellation period for same-day appointments.
RETURN/REFUND POLICY
If you are unhappy with the item you purchased, you are welcome to an exchange or refund. The item will need to be returned in its original condition and packaging with all labels attached within 28 days of purchase. Please contact support@sensesmindandbody.com for instructions.
Therapists do not carry massage couches further than the first floor.
All clients are required to complete a health waiver prior to the appointment, please contact us if you require any further information regarding any of our services.
In the interests of the safety of both client and therapist, we reserve the right to refuse treatment if we deem it inappropriate.
COVID-19 Precautions
Therapists will adhere to current government guidelines.
Therapists will take a Lateral Flow Test within 24 hours of each booking.
The therapist will wear a face covering.
All equipment will be disinfected.
Disposable items will be used where possible
Clients are asked to confirm that they do have not any COVID-19 symptoms within 10 days.
Clients are asked to provide their own towels for the treatment.